Need help? Shoot us an e-mail at help@lavune.com Please allow up to 48 hours (Monday–Friday) for our customer service team to get back to you.

SHIPPING & HANDLING

Orders purchased with our free shipping (over $75) option will be shipped by UPS Ground or USPS. Our fulfillment window is typically 1-5 business days from the date an order is placed. Due to the ongoing Covid-19 pandemic, shipping carriers have adjusted their delivery estimates–once your order is shipped, your estimated delivery window is typically 7-10 business days or longer, unless you have chosen expedited shipping. Orders are processed Monday–Friday, excluding holidays.

INTERNATIONAL ORDERS

Duties and taxes are collected at checkout. We do not accept returns on international orders. Shipping estimates will vary based on final delivery address.

TRACKING INFORMATION

Once your order has been shipped, a confirmation email with a courier tracking number will be emailed within 48 hours.

LOST OR STOLEN PACKAGES

The shipping courier is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. We are not responsible for packages once proof of delivery is provided.

RETURN POLICY

We offer returns for U.S. customers only within 30 days of the delivery date. Return shipping costs are to be paid by the customer. Items that are marked “FINAL SALE” or purchased on "SALE" including hard marked prices and/or use of a "DISCOUNT CODE", including all beauty, burned/used candles, partner or "marketplace" items, and free gifts with purchase, cannot be returned. Your item(s) must be unused, unburned, and in the same condition that you received it, sent back to us with the original packaging. Orders that are not sent back in the original packaging will not be eligible for a refund or store credit. Please note that shipping costs will not be refunded.

Click here to start your return and print your shipping label. If you’re having trouble printing a return shipping label, we can email one to you for a $1.00 fee.

EXCHANGES

We can process exchanges for items that are defective or damaged. To begin your exchange, please click here. The exchange option will appear only if the requested item is in stock.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be processed within 7 to 10 business days of receipt. If you haven’t received a refund after two weeks, please contact your bank. It may take two weeks or more before your refund is officially posted. If you need assistance, please contact us at help@cupcakesandcashmere.com.

GIFTS

For items marked as gifts that you wish to return, we’re happy to offer store credit. Once the returned item is received, a gift certificate for the value of the item will be emailed to you.

PRICE MATCHING & ADJUSTMENTS

We do not price match against other any other retailer's promotions or advertised prices.

If you have a discount code and forgot to use it at checkout, we regretfully cannot apply the discount post purchase.